Order Processing Times
All orders are processed within 1-3 working days (excluding weekends and New Zealand statutory holidays) after you receive your order confirmation email.
For international orders, or for large/bulky artworks within New Zealand, we will acknowledge your order within 1-3 working days and provide you with a separate invoice for shipping once we calculate the final cost. The cost of international shipping and for large artworks depends on size, weight and destination address.
Please note that some heavy or very large items cannot be shipped and are pickup only.
You will receive another notification email letting you know when your order has shipped and this email will contain tracking information for your order. Please allow 48 hours for the tracking number information to become available.
If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name, order number and tracking number and we will look into it for you.
Estimated delivery times
New Zealand: 1-3 business days
Australia: 3-7 business days
Rest of World: 14-30 business days
Your order may be subject to local import duties and taxes which are incurred once a shipment reaches your destination country. These are your responsibility and Purpose Gallery is not responsible for any such charges if they are applied.
You are welcome to pick up any artwork that you have purchased from Purpose Gallery at our premises at 5 Iwa St, Māpua, Tasman District, New Zealand 7005. Your order will be ready for collection on the next business day after you receive your order confirmation email. Please note that it may be necessary to make an appointment with us for collection.
Shipping to P O Boxes
We can only ship artwork to residential addresses. We cannot ship artwork orders to PO Boxes or APO/FPO military addresses.
Due to the nature of our inventory, international shipping rates vary according to size and weight of the artwork and the destination. For international orders, we will calculate the shipping and insurance costs separately once we have received your order.